This Responsible Gaming page explains how users can keep gambling activity under control, set account limits, take a break from play, and access support if gambling stops being recreational.
The website is intended only for adults who meet the legal gambling age in their location. For users in Ireland, gambling services are restricted to persons aged 18+.
Safer Gambling Principles
Real-money gambling should be treated as paid entertainment, not as a way to earn income, recover losses, or solve financial problems. Users should decide in advance how much time and money they can afford to spend.
The platform encourages users to:
- set a fixed budget before playing;
- avoid gambling with borrowed money;
- stop after reaching a limit;
- avoid chasing losses;
- take breaks during long sessions;
- use account limits before gambling becomes difficult to control.
Age Verification
Access to gambling services is restricted to adults only. During registration or account review, the platform may request personal details and documents to confirm the user’s age and identity.
If age verification cannot be completed, account access, deposits, withdrawals, bonuses, or gameplay may be restricted. Any account found to belong to an underage user may be closed according to the website terms and applicable rules.
Deposit, Loss and Wagering Limits
Account limits help users control how much money can be deposited, lost, or wagered over a selected period. These limits may be available on a daily, weekly, or monthly basis, depending on the account tools provided.
Users should choose limits that match their financial situation. A request to reduce a limit should normally take effect quickly, while a request to increase a limit may require a cooling-off period or additional account checks.
| Limit Type | What It Controls | Why It Helps |
| Deposit limit | Maximum amount that can be added to the account | Helps control spending before play starts |
| Loss limit | Maximum amount that can be lost over a period | Helps prevent deeper losses |
| Wagering limit | Maximum amount that can be staked | Helps reduce high-risk play |
| Session limit | Maximum time spent in one session | Helps prevent long, uncontrolled play |
| Reality check | Reminder shown during play | Helps users track time and activity |
Cool-Off Periods
A cool-off period allows users to pause access for a short time. This may be useful after a long session, a losing streak, or when gambling starts to feel stressful.
Typical cool-off periods may include:
- 24 hours;
- 7 days;
- 30 days;
- another available period shown in the account settings.
During a cool-off period, account access or gameplay may be blocked until the selected time has passed. Promotional messages may also be restricted where the platform rules allow.
Self-Exclusion
Self-exclusion is a stronger account restriction for users who need a longer break from gambling. It may be available for several months, a year, or permanent closure, depending on the platform tools and applicable rules.
During self-exclusion, the user should not be able to deposit, play, claim bonuses, or receive gambling-related promotional messages. Requests for self-exclusion should be submitted through the account settings or by contacting support.
National Gambling Exclusion in Ireland
Ireland is developing a central National Gambling Exclusion Register through the Gambling Regulatory Authority of Ireland. This register is intended to let users exclude themselves from licensed online gambling websites in Ireland.
Users should check the official Gambling Regulatory Authority of Ireland website for current information about national exclusion tools, eligibility, and availability.
Recommended anchor for the page: Gambling Regulatory Authority of Ireland
Session Reminders and Game History
Session reminders help users see how long they have been active on the website. These reminders can support better control by showing time spent before a session continues too long.
Game and transaction history may also help users review their activity. This may include deposits, withdrawals, stakes, wins, losses, bonuses, and time spent on the platform.
Users should review account history regularly if they want a clearer view of their gambling habits.
Warning Signs of Gambling Harm
Gambling may become harmful when it starts affecting money, mood, work, studies, health, or relationships. Early warning signs should not be ignored.
Common warning signs include:
- spending more money than planned;
- gambling for longer than intended;
- trying to win back losses;
- hiding gambling activity from others;
- feeling anxious, angry, or restless when not gambling;
- borrowing money to continue playing;
- neglecting work, studies, family, or bills;
- using gambling to escape stress or personal problems.
If one or more of these signs apply, the safer option is to pause gambling activity and use support tools immediately.
Self-Test Questions
The questions below can help users assess whether gambling is becoming difficult to control.
| Question | Why It Matters |
| Do you often gamble longer than planned? | May show reduced control over time spent |
| Do you spend more money than intended? | May indicate loss of budget control |
| Do you chase losses after losing? | Increases the risk of larger losses |
| Do you hide gambling from family or friends? | May suggest gambling is causing personal pressure |
| Do you borrow money to gamble? | Can create financial harm quickly |
| Do you feel restless when trying to stop? | May indicate emotional dependence |
| Has gambling affected work, study, or relationships? | Shows wider harm beyond money |
| Do you feel guilty after gambling? | Can signal stress linked to gambling behaviour |
If the answer is “yes” to two or more questions, users should consider taking a break, setting limits, or contacting a support organisation.
External Support in Ireland
Users in Ireland can access free and confidential support through independent organisations. These services can help people affected by gambling harm, including family members and friends.
| Organisation | Support Type | Link |
| GamblingCare.ie | Irish gambling support, referrals, resources, and helpline access | Visit GamblingCare.ie |
| Gambling Regulatory Authority of Ireland | Public information about gambling safety and support services | Visit GRAI support resources |
| Gamblers Anonymous Ireland | Peer support meetings for people who want to stop gambling | Visit Gamblers Anonymous Ireland |
These organisations are independent from the website. Users who feel at risk should contact a support service before continuing to gamble.
Blocking Tools and Practical Steps
Users who want stronger protection can combine account limits with device, bank, or browser-level controls. These tools can reduce access to gambling websites and payment routes.
Practical steps may include:
- using gambling website blocking software;
- asking a bank about gambling transaction blocks;
- removing saved payment methods;
- unsubscribing from gambling promotions;
- asking support to close or restrict the account;
- talking to a trusted person before gambling again.
These steps are most effective when applied early, before gambling becomes harder to control.
Marketing Restrictions
Users who activate self-exclusion or request gambling-related restrictions should not receive promotional gambling messages where the platform can reasonably prevent them.
Marketing preferences can usually be changed through account settings or by contacting support. Service messages about account security, verification, legal notices, or payment matters may still be sent when required.
Staff Monitoring and Player Protection
The platform may monitor account activity for unusual or risky patterns. These patterns can include sudden deposit increases, repeated failed deposits, long sessions, frequent cancelled withdrawals, or behaviour that may suggest loss of control.
Where needed, the platform may apply account checks, request confirmation from the user, offer limit tools, pause access, or direct the user to responsible gambling support resources.
Account Closure for Gambling Control
Users can request account closure if they no longer want access to gambling services. The reason for closure should be stated clearly, especially if the request is connected to gambling control.
If the request is linked to gambling harm, users should request self-exclusion rather than ordinary closure. Self-exclusion provides stronger protection and may block reopening for the selected period.
Responsible Gaming Contact
Responsible gaming requests should be sent through the official support channel listed on the website. The message should clearly mention “Responsible Gaming” in the subject or opening line.
Useful details to include:
- registered email address;
- username if available;
- requested action;
- preferred limit or exclusion period;
- whether marketing messages should be stopped;
- any urgent gambling-control concern.
Support may request identity confirmation before applying account restrictions. This helps protect the account from unauthorised changes.
Final Reminder
Gambling should remain recreational and affordable. If gambling causes stress, debt, secrecy, or loss of control, the safest action is to stop playing, set account restrictions, and contact an independent support service.
Responsible gambling tools are most effective when used before problems grow. Users should review their limits regularly and take breaks when gambling no longer feels controlled.
